FAQ – Shipping & Returns
Frequently Asked Questions – Shipping and Returns
Everything you want to know about shipping, delivery, refunds and returns at The Style Of Morocco.
📦 Shipping & Delivery
How quickly will my order be shipped?
Orders placed before 5:00 PM on working days will be processed and shipped the same day. After shipment, you will receive a confirmation email with a Track & Trace link.
How long does delivery take?
- Netherlands: 1–2 working days after dispatch
- Belgium: 2–3 working days after dispatch
- Other Europe: 3–5 working days after dispatch
Which carrier will deliver my package?
We ship via PostNL. After shipment, you will receive a Track & Trace link with which you can track your package live.
Do you offer free shipping?
Yes! You receive free shipping on orders over €50 within the Netherlands. Below this amount, we charge a standard shipping fee.
Can I track my order?
Yes. After shipment, you will automatically receive a confirmation email with a Track & Trace link from PostNL. This allows you to track your package live to your door.
What if my package is delayed?
First, check the Track & Trace link in your confirmation email. Has your package been delayed for more than 5 working days without an update? Please contact us via our contact page — we will help you immediately.
Will my order be securely packaged?
Absolutely. All our products are carefully packaged to prevent damage during transport. Candles and glass products are extra protected with bubble wrap and sturdy cardboard.
Can I have an order delivered to a different address?
Yes, you can specify a separate delivery address during checkout. Ideal for sending a gift directly to the recipient!
🔄 Returns
What is the return policy of The Style Of Morocco?
You can return products within 30 days of receipt, provided the product is unused and in its original packaging. This applies to all products in our assortment.
How do I return a product?
- Contact us via our contact page with your order number and reason for return
- You will receive instructions and a return address within 1–2 working days
- Return the product unused and in its original packaging
- After receipt and inspection, we will process your refund within 14 days
Who pays the return costs?
For a return due to personal preference, the return costs are borne by the customer. In case of a defect or error on our part, we will fully reimburse the return costs.
Can I return an opened or used product?
No, for hygienic reasons, opened or used products cannot be returned. Exception: if the product is defective or damaged upon arrival.
💳 Refund
When will I receive my money back?
After receipt and inspection of the returned product, we will process the refund within 14 days via the original payment method.
Which method will I receive my refund through?
The refund will always be made via the same payment method you used (iDEAL, credit card, PayPal, etc.).
🚨 Damaged or wrong product
What if my product is damaged?
Please contact us directly via our contact page with:
- Your order number
- A photo of the damaged product
- A photo of the packaging
We will send a replacement product as soon as possible — at no extra cost to you.
What if I received the wrong product?
Our apologies! Please contact us via our contact page with your order number and a photo of the received product. We will resolve this for you immediately.
❌ Cancellation
Can I cancel my order?
Yes, you can cancel your order as long as it has not yet been shipped. Please contact us as soon as possible via our contact page or send an email with your order number. After shipment, cancellation is no longer possible, but you can still make use of our return policy.
💛 Still have a question?
Is your question not listed? Feel free to contact us — we are happy to help!